This looks at performance management, it looks at how to prepare and conduct performance management.

Training highlights

• Types of performance evaluations
• Components of performance management
• Reasons for performance management
• Designing performance objectives
• Key Performance Areas (KPAs) vs Key Result Areas (KRAs)
• Key Performance Indicators (KPIs)
• Competencies
• Designing performance management form (template provided)
• Preparing for performance reviews
• Conducting performance reviews
• Managing Performance Review Results
• Rewarding Top (Star) Performers
• Managing Poor Performance
• Providing feedback and recommendations
• Probation review (probation review template provided)
• Case study, group work and group work presentations.