This looks at performance management, it looks at how to prepare and conduct performance management.
- Types of performance evaluations
- Components of performance management
- Reasons for performance management
- Designing performance objectives
- Key Performance Areas (KPAs) vs Key Result Areas (KRAs)
- Key Performance Indicators (KPIs)
- Designing performance management form (template provided)
- Preparing for performance reviews
- Conducting performance reviews
- Managing Performance Review Results
- Rewarding Top (Star) Performers
- Managing Poor Performance
- Providing feedback and recommendations
- Probation review (probation review template provided)
- Case study, group work and group work presentations.